Financial Policy



Payment

It is customary that payment is due as services rendered. We accept cash, interact, MasterCard, Visa, American Express and personal cheques.

Dental Insurance

It is your responsibility to know your insurance's coverage and plan maximum and fee guide. As a courtesy to our patients we do electronic billing to your insurance on your behalf. We will do pre-authorizations on major dental treatment, however, due to the privacy act it is your responsibility to follow up with the insurance and inform us. Please be aware that if for any reason the claim is rejected or not paid in full, you are financially responsible for the balance on date of service.

Cancellations & Missed Appointments

When you book an appointment with us, we reserve that time specifically for you to see the dentist. As such, we require 48 hours business notice in the event an appointment must be cancelled. This allows other patients awaiting treatment to be rescheduled into the time slot initially reserved for you. Short notice cancellations (i.e. less than 48 hours business notice) and missed appointment are subject to a fee.

Your dental health is of the utmost importance to us.

Your co-operation with our office policies is greatly appreciated.